Return Policy

Refund Policy

At Axios, we stand behind the quality of our products, and your satisfaction is our top priority.

30-Day Return Policy

We offer a 30-day return window from the date you receive your item. If you are not satisfied with your purchase, you may request a return within this period.

To be eligible for a return:

The item must be unworn, unused, and in its original condition.

All tags and original packaging must be intact.

You must provide a receipt or proof of purchase.

To start a return, please contact us at info@myaxios.com.

Once your return request has been approved, we will send you detailed return instructions by email. Please note that return shipping costs are the responsibility of the customer. Items returned without prior authorization will not be accepted.

For any questions, you can contact us at info@myaxios.com.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong item, contact us immediately so we can review the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Custom or personalized products

Gift cards

Final sale items

Hazardous materials or flammable substances

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, the fastest option is to return the original item first. Once the return has been accepted, you can place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, without giving a reason. The item must be unused, unworn, in its original condition, with all tags and original packaging intact, along with proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@myaxios.com.